Terms of service

Terms of Service – Pleasant City Pastries

1. Introduction
Welcome to Pleasant City Pastries. By accessing or using our website and services, you agree to comply with these Terms of Service. Please read them carefully before placing an order.

2. Orders & Payment

  • All orders are subject to acceptance and availability.

  • Prices and availability may change without notice.

  • Payment must be completed at the time of order. We accept all payment methods listed on our Shopify checkout.

3. Product Information

  • We make every effort to display accurate product information, including descriptions, pricing, and images.

  • Due to the handmade nature of our pastries, slight variations in appearance or ingredients may occur.

4. Shipping & Delivery

  • Shipping options, costs, and delivery times are provided at checkout.

  • We are not responsible for delays caused by carriers or events beyond our control.

  • Please ensure delivery information is accurate; we cannot be held responsible for lost or undeliverable packages due to incorrect information.

5. Returns & Refunds

  • Due to the perishable nature of our products, we do not accept returns.

  • Refunds are considered only for incorrect, damaged, or missing items.

  • Customers must notify us within 24 hours of receiving their order to request a refund or replacement.

6. Custom Orders

  • Custom or personalized orders are final and non-refundable unless there is a mistake on our part.

  • We will confirm all custom order details before baking.

7. Allergens & Dietary Information

  • Our products may contain allergens such as nuts, dairy, gluten, or eggs.

  • Customers are responsible for reviewing product ingredients if they have food allergies or dietary restrictions.

8. Limitation of Liability

  • Pleasant City Pastries is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability is limited to the purchase price of the affected item(s).

9. Intellectual Property

  • All content on this website, including images, text, and logos, is the property of Pleasant City Pastries and may not be used without permission.

10. Governing Law

  • These Terms of Service are governed by the laws of the state in which Pleasant City Pastries operates.

11. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.

12. Contact Information
If you have questions about these Terms of Service, please contact us at:

  • Email: pleasantcitypastries@gmail.com

  • Phone: 704.974.31111